1. Acceptance
These Terms are a binding agreement between you and DoAfterSupport, Inc. (“DoAfterSupport,” “we,” “us”). You must be able to form a legally binding contract to use the Services. If you access or use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
2. Eligibility
You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Services. If you are under 18, you may use the Services only with the consent of a parent or legal guardian.
3. Accounts & Onboarding
You may create an account using your phone number, email, and a 6-digit PIN. You are responsible for safeguarding your PIN and any tokens issued to you. You agree to provide accurate information and keep it up to date.
4. SMS/Voice Consent
- By providing your phone number, you consent to receive SMS messages and calls to operate the Services (e.g., capture, reminders, token links, account notices). Message frequency varies. Message and data rates may apply.
- You can opt out of non-essential SMS by replying STOP. You may receive a confirmation message. For help, reply HELP.
- Delivery of messages is subject to your carrier; carriers are not liable for delayed or undelivered messages.
5. Permitted & Acceptable Use
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Upload or transmit content that is illegal, harmful, threatening, harassing, defamatory, obscene, or invasive of privacy.
- Send spam or unwanted communications; misuse tokens or attempt to bypass access controls.
- Reverse engineer, interfere with, or disrupt the Services or related networks.
- Use the Services to create or transmit malware, or to infringe intellectual property rights.
- Use the Services in violation of applicable laws (including privacy, export, and telephony rules).
6. Your Content & Privacy
Ownership. You own the content you submit (“Content”). DoAfterSupport does not sell your Content.
License to DoAfterSupport. You grant DoAfterSupport a worldwide, non-exclusive, royalty-free license to host, process, transcribe, semantically tag, embed, index, encrypt, and otherwise use your Content solely to provide and improve the Services (including generating memory embeddings and enabling recall/search).
Privacy. Our Privacy Policy explains how we collect and use personal data. For enterprise customers, a Data Processing Addendum (DPA) will apply.
7. Security & Tokens
- DoAfterSupport uses one-time, expiring tokens for recall. Tokens are single-use and time-limited; sessions are non-persistent.
- You are responsible for keeping your PIN and tokens confidential and for all activity using them.
- We employ encryption in transit and at rest and maintain reasonable safeguards. See our Security White Paper for details.
8. Plans, Trials & Fees
DoAfterSupport currently operates pre-launch for revenue. We may offer free, paid, or pilot tiers (e.g., Pro, Enterprise) with different features and limits. If you subscribe to a paid plan, you agree to pay the fees and taxes described at purchase and on the applicable order or pricing page. Fees are non-refundable except as required by law.
9. IP Ownership & Licenses
DoAfterSupport and its licensors own all right, title, and interest in and to the Services, including software, models, embeddings, indexes, and related intellectual property. Except for the limited rights expressly granted, we reserve all rights.
We welcome feedback; you grant DoAfterSupport a perpetual, irrevocable, royalty-free license to use feedback for any purpose.
10. Third-Party Services
The Services may rely on or interoperate with third parties (e.g., hosting, SMS/voice providers, transcription, analytics). DoAfterSupport is not responsible for third-party services; availability may be affected by third-party outages.
11. Beta Features
Some features may be identified as alpha, beta, pilot, or pre-release and may be incomplete or change at any time. Such features are provided “as is,” may be subject to additional terms, and may have limited support.
12. Termination; Data Return/Deletion
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or for risk/security reasons. Upon termination, we will delete or return your Content within a reasonable period, unless retention is required by law. You may request export of your Content prior to termination.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TRAKXA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TRAKXA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL. TRAKXA’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO TRAKXA IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100 FOR FREE TIERS.
15. Indemnification
You will defend, indemnify, and hold harmless DoAfterSupport from and against claims, liabilities, damages, and expenses arising out of or related to your Content or your misuse of the Services, except to the extent caused by DoAfterSupport’s breach of these Terms.
16. Governing Law; Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Where permitted by law, you and DoAfterSupport waive class actions and agree to bring claims only in your or its individual capacity.
17. Changes to Terms
We may update these Terms from time to time. The “Effective date” will reflect the latest revision. If changes are material, we will provide reasonable notice (e.g., by posting on our site or via SMS/email). Your continued use after the effective date constitutes acceptance of the updated Terms.
18. Contact
Questions about these Terms? Contact us at legal@trakxa.com